Book Online - St. Stephens Guest House
St Stephens Guest House
100 St Stephens Road
Tel:+44 (0)1227 767644
Thank you for choosing to book with St. Stephens Guest House.We look forward to welcoming you.
When you make this booking you are entering an agreement with us.Please read our terms and conditions of booking below.
Self-catering bookings:Please refer to our self-catering booking terms (in addition to our standard booking terms) available in the Self-catering page in our website.
1. Prices and payment
The price includes accommodation and breakfast, when booked directly with us.We accept the following forms of payment:
Cash, credit (except American Express) and debit cards.
For bookings of 2 nights or more we require the 1st night as deposit*. We will charge this to your credit/debit card at the time of booking.For bookings of 1 night we require credit/debit card details but no deposit will be taken.The outstanding balance is due on departure.
*Please note that for bookings of more than 7 nights we may require a deposit of 2 nights or more.
2. Cancellation Policy
Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is only refundable if you cancel 48 hours* prior to 14:00 hrs on the day of arrival.If you need to cancel please contact us immediately.For cancellations made after this time up to the day of your arrival, you will be liable for the 1st night of your booking.
If you fail to arrive, you will be liable for the full amount of your booking.If you have already taken up your booking and need to cut short your stay you will liable for the full amount of your stay.
For bookings made for dates where we have a minimum number of nights requirement, no reduction will be applied to the total cost of your stay if any number of nights are cancelled.
Please note that for bookings made for stays between 13th-19th July 2020 our cancellation terms are 7 days prior to the day of arrival.For cancellations made within 7 days of arrival you will liable for the full amount of your stay.
* Please note that for bookings of more than 7 nights we may require a cancellation of 7 days or more prior to the day of arrival.
We regret to inform that we do not accept pets.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control.We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you.Our liability would not extend beyond this refund.
Rooms are normally ready by 2pm.Please let us know at the time of booking your estimated time of arrival, as we may not always be available throughout the day.
Arrivals before 2pm and after 9pm are by arrangement only.
Please be ready to leave your accommodation by 10:00 am on the day of departure (Monday-Friday) or by 10:30 am (Saturday-Sunday) , unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.
7. Damages and Breakages
Please take care with our accommodation.You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.Please report these as soon as they occur.We do not normally charge for minor breakages, but if the damage or breakage is significant or you do not report it we may make an additional charge to recover the loss caused by the damage.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
We look forward to welcoming you to St. Stephens Guest House.